Shipping
Deliveries within the UK & EU
All prices quoted by FOTOTO include 15% VAT, an additional nominal charge is made for handling and shipping, this is shown in the checkout before you enter your payment details.
Delivery Weight Band Charge:
|
UK |
Single Items up to 1.5K |
£2.50 |
|
UK |
Items up to 30K |
£5.00 |
|
Europe |
Items up to 1.5K |
£10.00 |
|
Europe |
Items up to 30K |
£20.00 |
|
Outside Europe |
* Please e-mail us for individual quote at shop@fototo.co.uk |
* |
We will endeavour to despatch goods as promptly as possible (and where possible same day dispatch). Courier service we us is DHL next day from dispatch service, first class post usually takes a couple of days. The maximum period of delivery would be within 15 working days, unless specifically agreed with you the customer. If any item you have chosen is unavailable, we aim to contact you via your e-mail address or via phone within 5 working days.
Please note that the couriers and delivery services we use tend to deliver during the working day. You may find it easier to give a work address if it is unlikely that anyone will be in to sign for your order.
Heavy, bulky items or multiple orders.
Please note that for heavy, bulky items or multiple orders, FOTOTO shipping rates may not apply. If this is the case individual shipping rates are calculated. You will be emailed the approximate shipping charges for these items. After receiving the shipping estimate, the order is shipped only after you approve the shipping quote.
FOTOTO is dedicated to delivering low prices on all products and services and will continue to seek reliable, inexpensive shipping providers.
Signing for Goods:
Upon delivery of goods please check them carefully for signs of possible damage before you sign to say that you have received them in good condition. It is not always possible to determine if the internal contents have been damaged and we strongly advise you to cross out the word ‘Received in good condition’ and write ‘Damaged’ before you sign, or to write ‘Damaged’ above your signature.
This is to ensure that if necessary, a claim can be made against the courier company.
Unfortunately our carriers accept no other wording and it is extremely difficult for us to claim that your goods were damaged in transit if you have previously signed to declare that you received your order in good condition.
If you receive a parcel, which is obviously damaged beyond all levels of acceptability, please REFUSE delivery. Do not sign for the items, then contact us immediately at shop@fototo.co.uk or call customer care on 0151 324 0072 stating the reason for refusal. We will then resolve the problem in the best and quickest means possible. Fortunately this happens very rarely.
